Let’s be honest: you didn’t install a pool so you could spend your weekends playing amateur chemist. You built it for relaxation, family memories, and that first cooling dip on a hot Southwestern Ontario afternoon.
At Custom LeisureScapes, we believe your backyard experience should be seamless. That is why we are introducing our Elite Concierge Service—a white-glove maintenance program designed for the modern homeowner in London and Stratford. We handle the science, the logistics, and the heavy lifting, so you can focus on the fun.
Traditional pool maintenance often feels like a chore, involving guesswork and constant trips to the store. Our Elite program changes the game with:
Priority Booking: Our Elite members move to the front of the line. You get rapid response times and guaranteed scheduling, even during the busiest weeks of July.
Dedicated Support: No more explaining your pool history to a different person every time. You’ll have a single point of contact who knows your pool, your equipment, and your specific treatment history.
White-Glove Coordination: Our team manages every detail of the onsite logistics. We arrive fully equipped, work discreetly, and leave your backyard better than we found it.
Premium Product Standards: We exclusively use high-quality IPG products to ensure your water chemistry meets the highest professional standards.
Our process is designed to be “no-hassle” from start to finish.
We start by establishing your dedicated point of contact and setting your custom 3-month service schedule. No more calling to wonder when the “pool guy” is showing up.
Our experts arrive with professional-grade test kits—far more accurate than standard home strips—to analyze your sanitation and balance levels in real-time.
We handle the chemistry. We apply the necessary IPG products to ensure your water is perfectly balanced, sanitized, and safe for your family.
We don’t just balance and leave. We provide the core chemicals and leave you with a clear, simple roadmap for your weekly care, ensuring the water stays perfect between our visits.
We’ve tailored our 2026 packages to fit the two most common pool types in Ontario:
Package A: Chlorine Pools: A comprehensive kit including 6kg Aqua Foot, 4kg Chlor Gran, an 8-pack of Algae Out, Meta Stain Prevent, and Sparkle Phos.
Package B: Salt Pools: Specifically for salt systems, including 5kg Salt One, an 8-pack of Salt Revive, an 8-pack of Algae Out, 4kg Chlor Gran, and Salt Cell Cleaner.
The “No-Hassle” Guarantee: If your pool requires additional balancers (like pH or Alkalinity) during our testing, we carry them right on our trucks. We’ll apply what’s needed to maintain your water quality so you never have to worry about a “green pool” disaster.
At Custom LeisureScapes, our Elite Concierge team is trained in the latest water science and backed by over four decades of construction and maintenance experience. We aren’t just a sales team; we are local experts who build and maintain pools specifically for the Ontario climate.
Ready for a worry-free summer? Whether you are in London, Stratford, or the surrounding counties, our Elite Concierge spots are limited to ensure every client receives the highest level of care.
Contact Custom LeisureScapes today to secure your spot in our Elite Concierge program!
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