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At Custom LeisureScapes, we are committed to providing the highest quality pool and spa products backed by over 40 years of industry expertise. To maintain our “Elite” service standards and competitive pricing, the following policies apply to all online and in-store purchases.
1. 14-Day Return & Exchange Window
Items must be returned within 14 days of the original purchase date.
To be eligible for a return or exchange, items must be unopened, unused, and in their original packaging with all manuals and accessories included.
A valid receipt or proof of purchase is required for all transactions.
2. Restocking Fees
To cover the costs of shipping, handling, and specialized storage, the following restocking fees apply:
Standard Stock Items: A 20% restocking fee will be applied to all eligible returns.
Special Order Items: Any item specifically ordered for a customer that is not part of our regular stocked inventory is subject to a 35% restocking fee.
3. Non-Returnable Items
For safety, hygiene, and warranty reasons, the following items are Final Sale:
Pool & Spa Chemicals: Once they leave our facility, chemicals cannot be returned to ensure the integrity of the product for the next user.
Electrical Components: Any motorized or electronic parts (pumps, salt cells, circuit boards, heaters) that have been opened or installed.
Custom Orders: Any custom-sized safety covers or liners.
Clearance/Floor Model Items: All “Parking Lot Sale” or “Floor Model” inventory is sold As-Is and is Final Sale.
4. Manufacturer Warranties
If a product is defective, the manufacturer’s warranty takes precedence.
Custom LeisureScapes will assist in the warranty process, but labor costs for diagnostic or replacement services are not included unless specified in a separate service contract.
5. How to Initiate a Return
Please contact our office at 519 652 7665 or email service.customleisurescapes@gmail.com to receive a Return Authorization. No returns will be accepted without prior approval.Terms and Conditions
Please read these terms and conditions carefully before using our website and services.
By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement.
Permission is granted to temporarily download one copy of the materials on this website for personal, non-commercial transitory viewing only.
The materials on this website are provided on an “as is” basis. We make no warranties, expressed or implied, and hereby disclaim and negate all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
In no event shall we or our suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on this website.
We may revise these terms of service at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.
If you have any questions about these Terms and Conditions, please contact us.
Program: Custom LeisureScapes Text Messages. By giving us your mobile number and agreeing, you consent to receive recurring text messages from Custom LeisureScapes (2368938 Ontario Inc.) about quotes, appointments, seasonal reminders, service and promotions. You must be 18 or older to enrol.
Message frequency varies. Message and data rates may apply. Consent is not a condition of any purchase.
To stop receiving messages, reply STOP at any time. For help, reply HELP, call 519-652-7665 or email steve@customleisurescapes.ca.
Carriers are not liable for delayed or undelivered messages.
Your information is handled as described in our Privacy Policy: https://customleisurescapes.ca/privacy-2/
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