Name: Custom LeisureScapes
Price range: $$$

Question 1

What does FLO mean on a hot tub?

Accepted Answer

FLO usually points to a water-flow or circulation condition on compatible controllers, but the exact meaning and response depend on the installed spa pack. Check the correct fill level, visible circulation and filter maintenance according to your manual. If the heater is disabled or the warning persists, arrange service.

Question 2

What does HL mean on Bullfrog, MAAX or ŌWOW?

Accepted Answer

It depends on the controller. In Bullfrog's 2026 A/M-Series documentation, HL means the high-limit safety circuit has tripped. On some older Balboa controls found in other spas, HL/HFL refers to a sensor-temperature difference that may suggest inadequate flow. Never use an HL definition without confirming your panel.

Question 3

What does Pr mean? Is it a hot tub error?

Accepted Answer

On applicable Bullfrog controls, Pr is listed as a temperature-probe or detection-circuit warning. On some older Balboa panels, Pr means priming mode after startup. The safest next step is to identify the controller and year before doing anything more.

Question 4

Why is my hot tub not heating even though the jets work?

Accepted Answer

Check the actual temperature, heat mode, scheduled filtration and water level first. A dirty filter or insufficient heater flow can sometimes disable heating. Sensor faults, heater problems and electrical components require qualified diagnosis.

Question 5

Do MAAX spas all use the same error codes?

Accepted Answer

No. MAAX and American Whirlpool spas have used different controls across models and production years. Confirm the installed keypad and equipment pack or the exact owner manual before using a Gecko- or Balboa-specific message table.

Question 6

What do M016, M017 and M029 mean on ŌWOW?

Accepted Answer

On applicable Balboa BP-series controls, M016 indicates low heater flow, M017 indicates failed heater flow and M029 indicates excessive spa-water temperature. The actual screen may show words instead of the M-number, which can appear in a fault log. These definitions should not be applied to a portable VL260 panel.

Question 7

Can I reset my hot tub error code myself?

Accepted Answer

Only when your model's manual instructs you to, after the underlying cause has been corrected. Do not repeatedly clear overheating, dry-heater, pump, electrical or high-limit faults. Never bypass flow switches, GFCI protection or thermal safety devices.

Question 8

What should I do if my spa stops heating during freezing weather?

Accepted Answer

Treat the loss of heat or circulation as time-sensitive. Record the exact message, check only owner-visible items, and contact a qualified spa service provider promptly. Do not simply drain the shell; freezing water may remain in the plumbing and equipment.

Question 9

Does Custom LeisureScapes help with hot tub troubleshooting in Southwestern Ontario?

Accepted Answer

Custom LeisureScapes offers hot tub diagnostics and service for London, Stratford and surrounding Southwestern Ontario communities. You can describe the brand, model, symptoms and error message through its hot tub service request page.

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